Frequently Asked Question

Frequently Asked Question

Facilities

What time are check-in and check-out?

Check-in is generally available from 3:00 PM to 10:00 PM, while check-out is by 9:00–10:00 AM (the exact time varies by property). Late check-in is available upon request for an additional fee.

Is self check-in available?

It depends on the property. Some offer self check-in via lockbox or smart lock, while others provide assisted check-in. Full details are provided with your booking confirmation.

What is included in the stay?

Bed linen, towels, final cleaning and utilities (electricity, water, heating or air conditioning) are included. Extra services — such as a baby cot, mid-stay cleaning, parking and transfers — are available upon request for an additional fee.

Is a security deposit required?

Yes. The amount varies depending on the property (generally between €100 and €300) and may be collected at check-in or pre-authorised at the time of booking.

What is the tourist tax?

The tourist tax is a mandatory local tax, payable in cash at check-in or at the time of booking. It is calculated per person, per night, for up to a maximum of 7 nights. The exact amount depends on the municipality where the property is located.

Are pets allowed?

It depends on the property: some welcome pets, while others do not. Please check when booking or contact our team directly at info@espressorentals.it.

Can I cancel or modify my booking?

Le condizioni di cancellazione dipendono dalla policy scelta sulla piattaforma di prenotazione (flessibile, moderata, rigida). Per modifiche scrivi a info@espressorentals.it.

Is assistance available during my stay?

Yes. An Espresso Rentals representative is available by phone 24/7 throughout your stay for any operational assistance you may need.

Is parking available?

Some properties include a private parking space, while others offer paid parking nearby or have public parking only. Parking options vary by property.

Area

Where are your properties located?

Our properties are located across the Sorrento Peninsula and the Amalfi Coast, including Massa Lubrense, Vico Equense, Sant’Agata sui Due Golfi and surrounding areas.

How do I get there from Naples Airport?

You can reach the area by Circumvesuviana train to Sorrento (taking a shuttle bus or taxi from the airport to the train station), by private transfer or direct taxi (approximately 60–90 minutes depending on traffic), which you can request by contacting info@espressorentals.it, or by the Curreri airport shuttle bus.

What is the best time to visit the area?

High season runs from April to October, with pleasant weather and tourist services fully operational. The low season, from November to March, offers lower prices and a quieter atmosphere, although some seasonal services may not be available (e.g. outdoor swimming pools may be closed). The best months to visit are May, June and September.

How can I get around the Sorrento Peninsula?

SITA and EAV buses connect the main towns, including Sorrento, Massa Lubrense, Sant’Agata and Positano. Renting a car or scooter can be useful for properties located outside the main town centres and provides greater flexibility when exploring the area (contact info@espressorentals.it for information). Local taxis are also available, although fares can be relatively high.

What is there to see in the area?

Highlights include Sorrento, Positano, Amalfi and Capri (reachable by ferry from Sorrento or Massa Lubrense), as well as hiking trails and natural attractions such as the Fiordo di Crapolla and Punta Campanella, and the many beaches and hidden coves along the coast.

Is the beach within walking distance of the properties?

It depends on the property. Some are located in town centres, while others are set in panoramic hillside areas further from the sea. Please check the individual property details for specific information.

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